3 Secrets to Successful Employee Onboarding
How many times are you allowed a second chance to make a first impression? The answer is distinctly straightforward: never. This is why employee onboarding has become a crucial tactic to businesses – it provides the invaluable first impression of the company to its new hire. There are countless ways that successful employee onboarding efforts can be accomplished.
However, there are three secrets that seem particularly relevant for businesses looking to achieve maximum impact with onboarding:
Step 1: Focus on Values and Reaffirm Your Commitment to New Employees
The first step is to explain the company’s values immediately to your new employee. A manager should not only provide a tour of typical amenities like the break room, but also connect the employee with the organization as a whole. Share insights on how the employee is a vital element to the company’s growth as well as the employee’s benefits. Share how both are lucky to work together, and make many introductions to encourage the employee to feel connected to her or his new community as quickly as possible.
Diana Oreck, the Vice President of Ritz-Carlton Leadership Center stated in Steal These Simple Secrets from Ritz-Carlton’s Legendary Onboarding Process by Micah Solomon, “Many companies start the orientation by saying . . . ‘Good morning, ladies and gentlemen. Welcome to company ABC. Aren’t you lucky that we gave you a job?’ at Ritz-Carlton, it’s ‘Good morning, ladies and gentlemen. Aren’t we blessed that you chose us?”
Step 2: Bring Top Leaders into the New Employee Experience
The next step in leaving a lasting impression is to have the highest leadership in your organization administer part or all of the orientation. This allows the employee to feel connected and inspired to do something valuable for the company.
According to How to Get Employee Onboarding Right by Mary Hogan, “When employees go through structured onboarding they are 58% more likely to remain with the organization.” Therefore having leadership present for orientation gives a different viewpoint of ownership to an employee.”
Step 3: Follow Up to Answer Questions and Set the Stage for Success
The last significant point of employee onboarding is to constantly follow-up with the new employee for questions and to make sure they have what they need to work efficiently. This also demonstrates that their input is key to the company’s success. This gesture will help make the employee feel valuable and ready to work.
It’s often said that “your first impression is your lasting impression” and that holds true for organizational onboarding as well. Setting a structured and positive tone for a possible long-term employee is crucial to the success of the organization and the employee.